Services Update - November 2020
Posted by PPL Biomechanics on
Dear Customer,
In rising to the many challenges of Covid-19, PPL like you, have made changes to the way we do things. We are working to improve our services and ensure we can continue to fulfill orders in a timelier manner for our full range of custom devices and stock products. In 2021, we will be updating and extending our Custom Made products and services …. watch this space!
As our customers know, we like talking to you, however taking orders and payments over the phone is very time consuming and “clogs up” our phone lines. We are therefore offering quicker order fulfilment times to customers who place orders by email / online and pay by Direct Debit / online.
Please read our services update below to help us to help you by delivering the services and products that best suit your needs.
What Customer Support Options are Available?
A personal and high level of customer and technical support remains a priority for the team at PPL. Emails with “call me back” queries or requests will be prioritised.
- sales@pplbiomechanics.com- for orders or queries on existing orders
- technical@pplbiomechanics.com- for technical support services
- accounts@pplbiomechanics.com- for accounts queries
What Ordering Options are Available?
In the New Year we will be extending our Online Ordering facilities to encompass Custom Devices.
How? |
Where? |
What? |
|
|
Custom & Stock Products |
|
|
Online |
www.pplbiomechanics.com |
Stock Products Only |
|
Post |
PPL Biomechanics Tramore Commercial Park Tramore Road Cork |
Custom & Stock Products |
|
Phone |
021 4320277 |
Stock Products Only |
What Payment Options are Available?
Payment Options |
How Does it Work? |
Conditions |
|
SEPA Monthly Direct Debit Payment Custom Made & Stock Products |
PPL issue you with an end of month statement, and 14 days later monies due will be paid. To apply Email accounts@pplbiomechanics.com |
Have a PPL customer account with 6 months history of timely payment history. (New customers may apply with references) |
|
Online Payments Stock Products only
|
Set up an online account www.pplbiomechanics.com/account/register Stock products can be gathered in your cart throughout the week to minimise delivery costs. When you are ready to place the order checkout and pay by credit or debit card. |
None, other than being a medical practitioner. |
|
Pay by Phone or Post Custom Made & Stock Products |
Orders can be taken by email, online, post or by phone and PPL will place them on hold until payment is received. |
None, other than being a medical practitioner. |
How Can I Speed up my Stock Products Orders?
Customers who avoid placing or paying for orders over the phone will have their orders prioritised.
Order Method |
Payment Method |
Typical Turnaround Time(Working Days - Order Receipt to Dispatch) |
|
Email or Online Order |
Direct Debit |
1 (next) Day Orders accepted before 1pm |
|
Order Online |
Online |
2 Days |
|
Phone Order |
Direct Debit |
2 Days |
|
Email or Phone Order |
Pay by Phone |
3 Days |
|
We cannot guarantee Order Turnaround or Delivery Times due to factors beyond our control. |
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When will I get my Custom Device Order?
We are now manufacturing our full range of Custom Devices and can confirm our Typical Turnaround Times. We will be closing over the Christmas period on Wednesday 23rd December and re-open on Monday 4th January.
Product |
Typical Turnaround TimeWorking Days Order Receipt to Dispatch |
Christmas ShutdownOrders Received before these dates will be Dispatched on or before Tuesday 22nd December |
|
Prescription Insoles |
5 Days |
Wednesday 16th December |
|
Carbonflex Devices |
5 Days |
Wednesday 16th December |
|
Alterations / Refurbishments |
5 Days |
Wednesday 16th December |
|
CAD CAM Custom Orthoses |
10 Days |
Wednesday 9th December |
|
Handmade Custom Orthoses |
15 Days |
Wednesday 2nd December |
|
We cannot guarantee Order Turnaround or Delivery Times due to factors beyond our control. Please note orders for Custom Devices (including repeat orders) cannot be accepted by phone. |
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