Customer Services

Our Customer Services Team

Our Customer Services Team are ready to help you during opening hours

• Monday to Thursday 8.30 to 17.00
• Fridays 8.30 to 16.30

We also operate a voicemail service; leave a message and we will return your call.

If we can't answer your query, or resolve your problem, we will direct you to someone who can.

Contact Customer Services at sales@pplbiomechanics.com

 

What Can Our Customer Services Team Do to Help You

• We process your orders with care and attention and ensure your products are delivered on time to your clinic.

• Help you with any queries or problems with your deliveries

• Arrange courier collections of your Custom Made device prescriptions, casts, alterations and off-the-shelf product returns.

• Answer general product queries, and if we can't help, we will direct you to someone who can, in either our Technical Support or Training and Customer Support Team.

• Answer general queries about your account, and if we can't help, we will direct you to someone in Customer Accounts

• Advise you on account and payment options and direct you to someone in Customer Accounts to help you set up a Direct Debit Account

• Process your payments by Credit Debit card (over the phone) or by Payment Link (via Email)

Contact Us Customer Services

Contact Us Customer Accounts